REFUND AND CANCELLATION RULES

At LumaNest Home, customer satisfaction is important to us. Please review our refund, return, and cancellation rules before placing an order.

1. Return Period

Customers may request a return within 30 days of delivery. Items should be unused and in their original condition and packaging, unless they arrived damaged, defective, or incorrect.

Please contact us before sending any item back to receive return instructions.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number, a description of the issue, and photographs where appropriate.

We will review your request and explain the available resolution in accordance with applicable law.

3. Refunds

Once an eligible return has been received and assessed, we will notify you whether the refund is approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear depends on your payment provider and financial institution.

Where a refund is legally required, we will comply with the applicable requirements.

4. Return Shipping Costs

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.

If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping so we can advise you on the next steps.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and provide your order number.

We will attempt to cancel the order if it has not yet entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and the return procedure may apply instead.

If an order is cancelled and payment has already been collected, any applicable refund will be arranged in accordance with payment-provider procedures and applicable law.

6. Non-Returnable Items

Used or damaged items may not qualify for a change-of-mind return, except where the damage or defect existed on arrival or applicable law requires otherwise.

Any additional exclusions will be communicated before purchase where required by law.

7. Exchanges

If you would like to exchange an item, please contact us first. Exchanges depend on product availability and the applicable return arrangements.

8. Contact Us

For return, refund, or cancellation assistance, contact:

Store: LumaNest Home
Email: karabokopanomochobo@gmail.com

Please include your order number and a brief description of your request.

9. Consumer Rights

Nothing in this policy limits any consumer rights or legal remedies that apply to your purchase under applicable law.