SHIPPING POLICY

At LumaNest Home, we want to make receiving your home essentials as simple and convenient as possible. Please review our shipping policy before placing an order.

1. Shipping Destinations

We currently aim to serve customers in the United States. Available shipping destinations will be displayed during checkout.

2. Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, supplier processing times, and order volume.

Please allow additional time during holidays or busy shopping periods.

3. Shipping Costs

Shipping charges are calculated according to the shipping options available for your order and are displayed at checkout before payment.

If your order qualifies for a free-shipping promotion, the applicable offer will be displayed at checkout.

4. Delivery Estimates

Delivery times depend on the product, fulfilment location, shipping method, and destination.

Any delivery estimates provided at checkout are estimates rather than guarantees. Delays may occur because of carrier disruptions, weather, customs procedures, or other circumstances outside our control.

5. Order Tracking

When tracking information is available from the shipping carrier or fulfilment provider, it will be shared with you.

Please allow time for tracking information to update after your order has shipped.

6. Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

7. Delayed, Lost, or Damaged Orders

If your order appears delayed, lost, or arrives damaged, please contact us with your order number and relevant details so we can help investigate.

If an item arrives damaged or incorrect, please include photographs where possible. Please contact us before arranging a return.

Your statutory consumer rights remain unaffected.

8. Multiple Shipments

Depending on product availability and fulfilment arrangements, items in one order may arrive in separate packages and at different times.

9. Customs Duties and Taxes

For international shipments, customs duties, import taxes, or other charges may apply where required. Any applicable charges and responsibilities will be subject to the shipping arrangement and relevant law.

10. Contact Us

If you have questions about shipping or delivery, please contact LumaNest Home using the contact details provided on our website. Include your order number if your question concerns an existing order.